At Janicaherbal, we strive to provide high-quality products and a smooth shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.

1. Order Cancellation

• Refunds or replacements are provided only if the wrong product has been delivered.
  
• The request must be raised within 24–48 hours of delivery, along with unboxing images/videos as proof.

2. Refund Policy

We offer refunds only under the following conditions:

• If the order is canceled within the allowed timeframe, a full refund will be issued.
• If an order is delayed or out of stock, customers will have the option to receive a refund or choose an alternative product.
• Refunds will be processed within Janicaherbal  business days and credited back to the original payment method.

3. Non-Refundable Items

• Refunds or replacements are provided only when an incorrect product is delivered.
  
• Example: If you order Vrinary Herbal Face Wash and we mistakenly send Vadanendu Herbal Face Cream, we will arrange a replacement.

4. Contact Us

For any refund or cancellation requests, please reach out to us at:
📧janicaherbalspay@gmail.com